What’s your return policy?
Our return policy are only applicable to damaged or flawed products.
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries. For Malaysian shipping, Poslaju service will be used.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. Simply email us at firstname.lastname@example.org or contact us directly via WhatsApp +6016 847 0345.
How do I order?
For customised orders, please email your enquiries to email@example.com.
For ready stock items, please proceed to Shop Now and follow the instructions to purchase your ring.
How long must I wait for my rings to be ready?
Our customised rings take about 45-60 days for completion as our factory is based in the Philippines.
My rings have arrived, but the sizes/design is wrong. How do I return?
Please contact us immediately and address your situation at firstname.lastname@example.org to arrange for an exchange or refund.
What is your guarantee?
All rings purchased from Apag Rings have a (1) one-year warranty. Polishing services are available at any time without additional cost.
How do I pay?
For Malaysian orders, we accept ATM & online transfers as well as cash paid directly at our shop in Kuala Lumpur. We accept PayPal for international orders.
Do I need to make an appointment before coming to your shop?
Yes, please contact us beforehand at email@example.com or message us at our WhatsApp number +6016 847 0345 to arrange for your appointment.
Is there a minimum order?
There is no minimum order for our products. We accept both individual and welcome bulk orders.
I’d like to make a bulk order. How do I reach you?
Contact us directly at firstname.lastname@example.org or reach us through WhatsApp +6016 847 0345.
What type of materials do you offer?
We offer Stainless Steel, 925 Sterling Silver, Brass, Bronze, Rose Gold and Gold in various compositions and weight. We also offer budget rings made of alloy.
Can I pay by instalment?
Yes, we do accept instalment payments for our non-readystock rings. Email us for more details!